Terms of service

Terms of Service

These Terms of Service govern your use of the Prouke online store and purchases made through our website. By accessing our website or placing an order, you agree to these Terms of Service to the extent permitted by applicable law.

1. About Prouke

Prouke operates an online store offering TV Boxes and related home entertainment hardware and accessories.

Contact: support@prouke12.eu

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and availability are accurate. However, minor variations may occur between product images and the actual product.

Product specifications may change where necessary because of manufacturer updates, production revisions, or availability, provided that such changes do not unlawfully affect an order already accepted.

3. Orders

When you place an order, you are submitting a request to purchase the selected products. An order confirmation does not necessarily mean that the order has been accepted if applicable verification remains outstanding.

We reserve the right to refuse or cancel an order where permitted by law, including where there is an obvious pricing error, suspected fraudulent activity, product unavailability, or an inability to fulfill the order.

4. Prices and Payment

Prices displayed on the website are shown in the applicable store currency. Applicable taxes, shipping charges, and other costs will be displayed where required before completion of the purchase.

Payment must be successfully authorized before an order can be processed.

5. Shipping and Delivery

Orders are shipped according to the shipping options and estimated delivery information presented during the purchasing process.

Delivery estimates are not guarantees unless expressly stated otherwise. Delays may occur due to carriers, customs, weather, operational disruptions, or other circumstances beyond our reasonable control.

6. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy. Nothing in these Terms limits any mandatory consumer rights.

7. Proper Use of Products

Customers are responsible for using TV Boxes, applications, streaming services, and other content in accordance with applicable laws, regulations, intellectual property rights, and the terms of the relevant service providers.

Prouke does not authorize or encourage the unauthorized access, reproduction, distribution, or streaming of copyrighted or otherwise protected content.

8. Intellectual Property

Unless otherwise stated, the content of the Prouke website, including text, graphics, logos, product presentation, layout, and other materials, is owned by or licensed to Prouke and may not be reproduced or used without appropriate authorization.

9. Website Use

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, introduce malicious software, or use the website for unlawful purposes.

10. Third-Party Services

Our products may allow access to third-party applications, platforms, websites, or services. Such services are operated independently by third parties and may be subject to separate terms and privacy policies.

Prouke does not guarantee the continued availability, compatibility, or content of third-party services.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Prouke shall not be responsible for indirect or consequential losses arising from the use of the website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including mandatory consumer rights or liability for matters for which exclusion is prohibited by law.

12. Changes to These Terms

We may update these Terms of Service from time to time. The updated version will be published on this page with the applicable revision date.

13. Governing Law

These Terms are subject to the mandatory laws applicable to the transaction and to the rights of consumers in their country of residence. Nothing in these Terms is intended to deprive consumers of protections that cannot legally be excluded.