Shipping policy

Shipping Policy

At Prouke, we aim to process and ship orders efficiently while providing clear information about delivery.

1. Order Processing

Orders are processed after successful payment authorization and order verification.

Processing times may vary depending on product availability, order volume, weekends, holidays, and other operational circumstances.

2. Delivery Times

Estimated delivery times are displayed during checkout whenever available. Delivery estimates are approximate and may vary depending on the destination, carrier, customs procedures, weather, and other circumstances outside our reasonable control.

3. Shipping Costs

Available shipping methods and applicable shipping charges will be displayed during checkout before you complete your purchase.

4. Tracking

Where a tracking service is available for the selected shipping method, tracking information may be provided after the order has been dispatched.

Tracking information may take some time to become active after the carrier receives the shipment.

5. Customs, Duties and Import Charges

For international shipments, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country's laws.

Where such charges are imposed by the destination country and are not included in the purchase price or shipping charge, the customer may be responsible for them as required by applicable law.

6. Delivery Delays

Although we work with shipping providers to facilitate timely delivery, Prouke cannot guarantee a specific delivery date unless expressly stated at checkout.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide relevant information.

7. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If an order cannot be delivered because the shipping information provided by the customer is incorrect or incomplete, additional shipping arrangements or charges may apply where permitted by law.

8. Lost or Damaged Shipments

If your order appears to be lost, significantly delayed, or arrives damaged, please contact us at support@maksagni12.eu with your order number and relevant details.

We will work with the applicable carrier or fulfillment provider to investigate the issue.

9. Third-Party Fulfillment

Depending on the product and destination, orders may be fulfilled or shipped through third-party logistics providers or fulfillment partners. Where applicable, products may be dispatched from a location different from the customer's destination country.